Access and ID Management Analyst IApply Now
Location: Neptune, New Jersey
The successful candidate will be a self-starting, highly-motivated team player serving in an analyst role. This individual will provide user support, customer service and be able to troubleshoot system access issues, conducts end-user training and communicate effectively with internal and external departments. Assists in system security, access control and account maintenance; coordinates access control functions.
Communicates with other IT team members through timely and accurate documentation. Shares tips/fixes and helpful information shared by other teams/techs with the rest of the team and keeps team informed of user or system access issues. Follows up user issues or refers issue to Senior Analyst or to Manager when Senior Analyst is not available.
Adapts to changing conditions and situations and is able to re prioritize tasks as necessary. Deals with unexpected frustrations professionally and demonstrates ability to maintain calm demeanor in difficult situations. Aptitude for analysis and investigation with a structured approach to problem solving. Must be able to work on their own initiative.
Is familiar with applications supported by IT and Access Control; serves as customer liaison; Assists with training team members on IT systems access; Assist with knowledge management. Has the ability to do root cause analysis. Initiates service recovery when necessary and will do follow up with customers.
Exhibits positive interpersonal skills and is polite and courteous. Interacts well with co-workers and customers. Responds to customer requests timely and efficiently, adhering to established SLAs. Regularly provides status updates to customers. Properly track and document problems/resolutions via Service Desk software application.
[Desired education] Bachelors Degree in information technology or related field. 5+ years equivalent work experience in IT/Support/Access Environment
[Minimum work experience] 1+ years experience troubleshooting IT related issues in a corporate environment.
[Desired work experience] 3+ years experience troubleshooting IT related issues in a corporate environment.